Wes: One way (among many) is to set up procmail for the user account which accepts all your tickets (the pop3/imap account) and use this rule: ============== :0: * ^Subject:.* { :0hf | formail -A "BCC: yourbccemail@gmail.com" :0: /var/mail/youremailuser } ============== You may need to tweak it for your individual circumstances, but it will add the BCC header to the email just prior to delivery on the SMTP server, and when OTRS grabs the POP queue it should retain the BCC header. For phone tickets you can edit AgentTicketPhone.pm thus: ================= PATCH AgentTicketPhone.pm =========== 887 Cc => $Self->{ConfigObject}->Get('GlobalCCUser') || '', 899 Cc => $Self->{ConfigObject}->Get('GlobalCCUser') || '', ======================================================= Then add to Config.pm: $Self->{GlobalCCUser} = 'youremail@gmail.com'; ------------------------------------------------------------- Matt Linton "So, you think there's no money UNIX/Linux SysAdmin to be made as a philosophy major? ASANI Solutions, LLC Think again! You're still right." Wes Plate wrote:
We have set up a gmail account for storing ticket emails sent from users, it is a really great way to search old tickets. But I'd like to also send our responses (automatically) to this gmail account, how can I set it up so that this address is ALWAYS BCCed in our reponses to customers?