Hi all,<br><br>I&#39;m managing an Otrs 2.3.4 instance running flawlessly for almost 2 years on Ubuntu 8.04 LTS, and now I&#39;m planning the upgrade to 3.0.4, with an intermediate upgrade to 2.4.9. We have some OPM package installed: Calendar version 1.8.3, FAQ version 1.5.4 and Support version 1.0.13.<br>
<br>The upgrade will be done through the tar.gz source package.<br><br>My doubt about the upgrade process is the following: do we have to <b>overwrite</b> the files in the /opt/otrs directory of the current 2.3.4 with the files from the 2.4.9 tarball <b>or</b> it is better something like this:<br>
<ul><li>unpack the .tar.gz of 2.4.9 in /opt/src<br></li><li>mv /opt/otrs /opt/old-otrs-2.3.4         # rename the current production instance<br></li><li>cp -a /opt/src/otrs-2.4.9 /opt/otrs-2.4.9    # clone the source in its own tree<br>
</li><li>ln -s  /opt/otrs-2.4.9 /opt/otrs           # sym link to the current version<br></li><li>copy Kernel/Config.pm Kernel/Config/GenericAgent.pm Kernel/Config/Files/ZZZAuto.pm from the 2.3.4 old version to the new version 2.4.9 tree in /opt/otrs<br>
</li><li>set file permissions</li><li>run the database upgrade scripts</li></ul>In this case the problem I see is that the extra installed packages will be missing, so the question is: is it sufficient to reinstall them? even if the database has been already modified?<br>
Are there any other files beside Kernel/Config.pm Kernel/Config/GenericAgent.pm Kernel/Config/Files/ZZZAuto.pm that need to be ported from previous version? something in /opt/otrs/var ?<br><br>The same process will be repeated from 2.4.9 to 3.0.4, obviously.<br>
<br>Thanks in advance for any help.<br>Cheers,<br>Luca<br><br><br><br><br><br>