Hi, no, but in the logfile (syslog, not sysconfig!) could we find some hints or errors ;) Regards Flo Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Xiaoxing Meng Gesendet: Montag, 25. Juli 2011 11:00 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Can't set service or SLA for a new ticket We need to make some settings in the syslog for being able to selectting SLAs and Service? Regards, Xiaoxing ________________________________ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]mailto:[mailto:otrs-bounces@otrs.org] On Behalf Of Edlhuber Florian Sent: lundi 25 juillet 2011 10:51 To: User questions and discussions about OTRS. Subject: Re: [otrs] Can't set service or SLA for a new ticket Hi, I can tell you, how I did it ;) First set up the services in admin panel - Services. Second assign the services to the customers (or set default) in admin panel Services <-> Customers At this point, I see the selected (default) services in the "new ticket" window Third I made the SLAs and assigned them to the services. At this point, if I select a Service in the "new Ticket" I automatically get the correct assigned SLA(s) Do you have any information in the syslog? Regards Flo Von: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]mailto:[mailto:otrs-bounces@otrs.org] Im Auftrag von Xiaoxing Meng Gesendet: Montag, 25. Juli 2011 10:44 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Can't set service or SLA for a new ticket I have already done that too. It didn't solve the problem. What about the SLAs? Best regards, Xiaoxing ________________________________ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]mailto:[mailto:otrs-bounces@otrs.org] On Behalf Of Edlhuber Florian Sent: lundi 25 juillet 2011 10:39 To: User questions and discussions about OTRS. Subject: Re: [otrs] Can't set service or SLA for a new ticket Hi Xiaoxing, after setting the services, you have to add them to the customers. In the admin panel servies -<-> customer you can add the service to the customer or set as "default service" for all hth regards Flo Von: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]mailto:[mailto:otrs-bounces@otrs.org] Im Auftrag von Xiaoxing Meng Gesendet: Montag, 25. Juli 2011 10:26 An: otrs@otrs.orgmailto:otrs@otrs.org Betreff: [otrs] Can't set service or SLA for a new ticket Hi, I am not able to set Service or SLA when I create a new ticket, although I have already make the setting in "Ticket Settings"->"SLAs" and "Services". When I try to create a new ticket, the "Service" or "SLA" can't be lanced automatically. The OTRS version is 3.0.8. Thanks for any reply! Xiaoxing