AW: [otrs] v2.0.4 Changing Ticket Sequence Number
Hello Richard, Try: Config Options: Ticket -> Core::Ticket Ticket::NumberGenerator Vielen Dank, Shawn Beasley Support - IT -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Richard Mollel Gesendet: Donnerstag, 12. Januar 2006 17:40 An: otrs@otrs.org Betreff: [otrs] v2.0.4 Changing Ticket Sequence Number (Re-posting...i did not receive my own posting initially.) Hi, I installed ver 1.3 initially, everything tested OK. Now i installed 2.0.4, and i do not see the choice for using a custom ticket numbers. It defaults to Ticket#2006011101000018 format. I need something shorter....where is this option? It was straight forward in the old installation. _Thanks in advance Richard. __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Thanks for your response. I also just found this option, in Default.pm and moved it to Config.pm. The change i made was:: #For ticket ID's:: $Self->{'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::AutoIncrement'; # further config option for Kernel::System::Ticket::Number::AutoIncrement # (min ticket counter size) $Self->{'Ticket::NumberGenerator::MinCounterSize'} = 3; This works, getting short (5 digits total) ticket number. _Thanks Richard --- shawn.beasley@dlh.de wrote:
Hello Richard,
Try:
Config Options: Ticket -> Core::Ticket
Ticket::NumberGenerator
Vielen Dank,
Shawn Beasley Support - IT
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Richard Mollel Gesendet: Donnerstag, 12. Januar 2006 17:40 An: otrs@otrs.org Betreff: [otrs] v2.0.4 Changing Ticket Sequence Number
(Re-posting...i did not receive my own posting initially.)
Hi, I installed ver 1.3 initially, everything tested OK. Now i installed 2.0.4, and i do not see the choice for using a custom ticket numbers. It defaults to Ticket#2006011101000018 format. I need something shorter....where is this option? It was straight forward in the old installation. _Thanks in advance
Richard.
__________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
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Richard Mollel -
shawn.beasley＠dlh.de