Works like a charm. Thanks a lot frank On 19.04.12 21:16, David Heidt wrote:

Hi Frank,

you have to enable Dynamic fields in each view in Sysconfig:

Ticket -> Frontend::Agent::Ticket::ViewXXXX In your case it is Ticket -> Frontend::Agent::Ticket::ViewSearch

There, enable this section by checking the box: Ticket::Frontend::AgentTicketSearch###DynamicField and add your DynamicField keys, followed by 1

DynamicFields are really a cool new feature, but not well documented... It took me quite a while to find out how it is used.

Cheers,

David

Am 19.04.12 15:09, schrieb Frank Thommen:

...

Hi,

I recently successfully upgraded from OTRS 3.0.x to 3.1.3 and all Free Fields were converted into Dynamic Fields. But I now sadly miss the possibility to use them in a search. This was possible with Free Fields in OTRS 3.0.x.

Google and the OTRS documentation didn't help. Can anyone give me a hint, how Dynamic Fields can be made searchable?

Thanks in advance

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