Good morning to you all! Currently I'm using the latest installation of OTRS, so I'm getting every juice out of the WYSIWYG rich text editor. With that being said, I'm using the URL insertion to add some file locations instead of attaching them. The thing is that when I try to execute them with Firefox or Google Chrome I get the following error. Not Found The requested URL /otrs/\\server\file location. The funny and ironic thing is that with Internet Explorer it works like a charm. So I'm assuming it's and explorer issue, but wanted to know if anyone found the way to fix it?. Cheers! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra@iica.intmailto:Alejandra.Piedra@iica.int