Stop sending me emails please! I don't know what your talking about.. Im not interested! Met vriendelijke groeten, Bart De Worm Systeemanalist ICT [cid:image003.jpg@01CEFD72.938BB9F0] VZW Werken Glorieux Glorieuxlaan 55 B-9600 Ronse T 055 23 38 31 F 055 23 30 22 M 0494 40 23 42 bart.deworm@azglorieux.bemailto:bart.deworm@azglorieux.be http://www.azglorieux.behttp://www.azglorieux.be/ Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Fabrizio Cipriani Verzonden: vrijdag 13 februari 2015 15:11 Aan: 'User questions and discussions about OTRS.' Onderwerp: [otrs] R: Agents don't receive notification emails for tickets posted in their queues Thanks Gerald, that cleared things up. I have tried to send the ticket as a customer, and this time the emails are correctly sent to all the agents in the queue. So I assume that if I want to send a notification message to the other agents in the queue when opening the ticket as an agent, I have to setup a notification in "Notification(events)"? I'd wish there was a way to use automatic agent notification for agents too though. ________________________________ Da: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Gerald Young Inviato: venerdì 13 febbraio 2015 14:45 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] Agents don't receive notification emails for tickets posted in their queues Agents don't typically get notifications for things they themselves do. On Fri, Feb 13, 2015 at 5:39 AM, Fabrizio Cipriani mailto:f.cipriani@uninettuno.it> wrote: I know this has been discussed many times, but I can't figure out a solution to this problem even after having browsed all the related messages in this mailing list. In my otrs 4 (patch level 5), installed on ubuntu server 14.04, when an agent posts a new ticket in a queue, the other agents subscribed to the same queue don't receive the notification email. All the agents have the correct queue selected in "my queues", all their notifications options are set to "yes", there's no event defined in Notifications(Event). When the agent posts the ticket, in the log I get only these two lines: Feb 13 10:36:03 srvapp2 OTRS-CGI-63[1857]: [Info][Kernel::System::Ticket::TicketCreate] New Ticket [2015021363000013/Ticket di test ] created (TicketID=13,Queue=ICT,Priority=3 normal,State=open) Feb 13 10:36:06 srvapp2 OTRS-CGI-63[1857]: [Info][Kernel::System::Ticket::Article::ArticleSend] Sent email to '"Test Customer" mailto:xxxxxx@xxxxx.com>' from 'OTRS System '. HistoryType => EmailAgent, Subject => [Ticket#2015021363000013] Ticket di test 10; As it can be seen from the log, an email is correctly sent and received by the customer for which the ticket is created, but no emails are sent to the related agents. Is there anything else I can do? What are the source code files where agent notification is handled? I might try some debugging if everything else fails. - Fabrizio --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs