The error message says invalid date. It means the parameters of stat 10076 include an end point in the future that exceeds the year 2034. There is a 32 bit limit to unix epoch time. On Jan 15, 2015 5:03 AM, wrote:

Hi,

A stat that creates a ticketlist is called regularly by cron. There are no errors when calling it on command line with bin/otrs.GenerateStats.pl -n 10076 -m "my message“ -r recipient@domain.de

When called by cron though I’m getting this error: — ERROR: OTRS-otrs.GenerateStats.pl-01 Perl: 5.10.0 OS: linux Time: Mon Jan 12 06:00:04 2015

Message: Invalid Date '2099-12-31 23:59:59'!

Traceback (2107): Module: Kernel::System::Time::Date2SystemTime (OTRS 3.3.8) Line: 361 Module: Kernel::System::Time::TimeStamp2SystemTime (OTRS 3.3.8) Line: 215 Module: Kernel::System::User::GetUserData (OTRS 3.3.8) Line: 326 Module: Kernel::System::User::UserName (OTRS 3.3.8) Line: 902 Module: Kernel::System::User::UserList (OTRS 3.3.8) Line: 981 Module: Kernel::System::Stats::Dynamic::TicketList::GetObjectAttributes (OTRS 3.3.8) Line: 89 Module: Kernel::System::Stats::GetStatsObjectAttributes (OTRS 3.3.8) Line: 1373 Module: Kernel::System::Stats::StatsGet (OTRS 3.3.8) Line: 311 Module: bin/otrs.GenerateStats.pl (unknown version) Line: 173

ERROR: OTRS-otrs.GenerateStats.pl-01 Perl: 5.10.0 OS: linux Time: Mon Jan 12 06:00:04 2015

Message: Invalid Date '2099-12-31 23:59:59'!

Traceback (2107): Module: Kernel::System::Time::TimeStamp2SystemTime (OTRS 3.3.8) Line: 314 Module: Kernel::System::User::GetUserData (OTRS 3.3.8) Line: 326 Module: Kernel::System::User::UserName (OTRS 3.3.8) Line: 902 Module: Kernel::System::User::UserList (OTRS 3.3.8) Line: 981 Module: Kernel::System::Stats::Dynamic::TicketList::GetObjectAttributes (OTRS 3.3.8) Line: 89 Module: Kernel::System::Stats::GetStatsObjectAttributes (OTRS 3.3.8) Line: 1373 Module: Kernel::System::Stats::StatsGet (OTRS 3.3.8) Line: 311 Module: bin/otrs.GenerateStats.pl (unknown version) Line: 173

Use of uninitialized value $TimeEnd in subtraction (-) at /opt/otrs-3.3.8/Kernel/System/User.pm line 329. Use of uninitialized value $TimeEnd in numeric gt (>) at /opt/otrs-3.3.8/Kernel/System/User.pm line 332. creating data at bin/otrs.GenerateStats.pl line 372. NOTICE: Email sent to recipient@domain.de —

Anyone here with an idea what’s going wrong? I have no clue where to look, though I’m somewhat experienced in Perl and of course OTRS.

Jan Dreyer

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