Re-arrange subject line of Auto responses.
Hi I need to amend the order of the subject line of an Auto Response email. Currently the TicketID is automatically placed at the beginning of the subject line text as defined in the auto response. I have a client going live tonight who insists they want it at the end of the subject line. Is this possible, and will OTRS still pick it up if it is not at the start? Thanks Gordon Media Square plc or any of its subsidiary companies may not be held responsible for the content of this email as it may reflect the personal view of the sender and not that of the company. Should you receive this email in error, please notify the sender immediately and do not disclose, copy or distribute it. While Media Square plc scans all outbound emails for viruses, it cannot be held responsible for any infected files that you may receive. Media Square plc advises all recipients to virus scan any file attachments. Media Square Plc | Registered in England No.: 4006884 | Registered Office: 6 York Street, London, W1U 6PL --------------------------------------------------------------------- This email message has been scanned and delivered safely by Mimecast. ---------------------------------------------------------------------
Hi Gordon, 1. It IS possible. 2. OTRS WILL recognize it if it's not at the end 3. We have it configurable in OTRS3... If you want to have it **tonight** I guess you'll find it by hacking around in Kernel/System/Ticket.pm ; just look for the TicketSubjectBuild function, you'll find it... ((enjoy)) - Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Mon, Apr 19, 2010 at 7:06 PM, Gordon O'Brien < gordon.obrien@mediasquare.co.uk> wrote:
Hi
I need to amend the order of the subject line of an Auto Response email.
Currently the TicketID is automatically placed at the beginning of the subject line text as defined in the auto response. I have a client going live tonight who insists they want it at the end of the subject line.
Is this possible, and will OTRS still pick it up if it is not at the start?
Thanks
Gordon
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Worked a treat! Can't wait for v3 though :) Many thanks Michiel Gordon -----Original Message----- From: otrs-bounces@otrs.org on behalf of Michiel Beijen Sent: Mon 4/19/2010 20:06 To: User questions and discussions about OTRS. Subject: Re: [otrs] Re-arrange subject line of Auto responses. Hi Gordon, 1. It IS possible. 2. OTRS WILL recognize it if it's not at the end 3. We have it configurable in OTRS3... If you want to have it **tonight** I guess you'll find it by hacking around in Kernel/System/Ticket.pm ; just look for the TicketSubjectBuild function, you'll find it... ((enjoy)) - Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Mon, Apr 19, 2010 at 7:06 PM, Gordon O'Brien < gordon.obrien@mediasquare.co.uk> wrote:
Hi
I need to amend the order of the subject line of an Auto Response email.
Currently the TicketID is automatically placed at the beginning of the subject line text as defined in the auto response. I have a client going live tonight who insists they want it at the end of the subject line.
Is this possible, and will OTRS still pick it up if it is not at the start?
Thanks
Gordon
[image: Media Square plc] http://www.mediasquare.co.uk Media Square plc or any of its subsidiary companies may not be held responsible for the content of this email as it may reflect the personal view of the sender and not that of the company. Should you receive this email in error, please notify the sender immediately and do not disclose, copy or distribute it. While Media Square plc scans all outbound emails for viruses, it cannot be held responsible for any infected files that you may receive. Media Square plc advises all recipients to virus scan any file attachments. Media Square Plc | Registered in England No.: 4006884 | Registered Office: 6 York Street, London, W1U 6PL ------------------------------ This email message has been scanned and delivered safely by Mimecasthttp://www.mimecast.co.uk . ------------------------------
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participants (2)
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Gordon O'Brien -
Michiel Beijen