Is there any way to have it presented to the customer as just 'Note' (as in an alias for which every one we choose [Note Internal / Note External] in the config.) and have it correctly displayed back to the admins as whatever type it really is? Jake www.jakecovert.com -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Friday, April 25, 2003 11:34 AM To: otrs@otrs.org On Fri, Apr 25, 2003 at 11:24:09AM -0400, Covert, Jake wrote:

With only one type of note available to the customer, wouldn't it be more clear to just rename the title of the 'Note Internal' or 'Note External' or whatever to just 'Note', so as not to confuse the users?

But if you have just 'Note' then many users (agents) think this note is viewable from the customer.

Jake Covert www.jakecovert.com

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs