Hi Rogers, On Tue, Nov 18, 2003 at 09:30:50AM -0500, Rogers, Weston wrote:

When I close a ticket, it sends an auto reponse as such :

** THIS IS JUST A NOTE ***

The state of your ticket '1000022' has been changed by 'Weston Rogers' to 'closed successful'.

http://192.168.1.252/otrs/customer.pl?Action=CustomerZoom&TicketID=23

Your OTRS Notification Master

*** THIS IS JUST A NOTE ***

How can I get rid of this? I don't want an auto reponse when I close a ticket. I went to the Admin area, and there are no auto reponses set up for any of the queues, yet I still get it. Any clues?

This type of notification is called "Customer-Notifications". It's configurable for each queue. AdminInterface -> Queue -> Customer * Notify. See also: http://doc.otrs.org/1.1/html/system-notification-customer.html

Thanks, Weston Rogers Data Applications Engineer USLec Corp. 704.319.1332

Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388