You could try of set the precedence header to bulk in all messages. This should address your issue : http://www.unix.org.ua/orelly/networking/sendmail/ch25_05.htm "All mass mailings, such as mailing-list mailings, should have a header Precedence: line that gives a priority of bulk, junk, or list. On the local machine these priorities cause the message to be processed from the queue after higher-priority mail. At other sites these priorities will cause well-designed programs (such as the newer vacation(1) [4] program) to skip automatically replying to such messages." BTW : OTRS already uses the Precedence header to avoid infinite loops of email replies. See Kernel/System/Email.pm " if ($Param{Loop}) { $Header{'X-Loop'} = 'yes'; $Header{'Precedence'} = 'bulk'; } " Leaving only the line "$Header{'Precedence'} = 'bulk';" might work for you. Eric B. Le Fri, 14 Oct 2005 02:09:10 +0200, Mark Wallace a écrit:

Is there a way within OTRS to drop incoming auto responces from people who are on vacation or out of the office. I don't think creating a filter will work because I have no patterns to search on. Is there a way to set a timer in OTRS that if an email goes out to a customer and that customer responds within, say 10 seconds (this would indicate an autoresponse), that the email is dropped or put into a junk queue?

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