Does anyone know how I can write some custom reports for OTRS, we have implemented it here at work, and I must say I am highly impressed with it so far, I just need to write some custom reports for the management staff, does anyone know of a document that I could look at or a website tut or something along those lines ? Kind Regards -- Marc Hultquist Network Administrator Destiny Electronic Commerce (Pty) Ltd Tel: +27 11 695 5500 Fax: +27 11 312 1246 E-Mail: marc@e-destiny.co.za Web: http://www.e-destiny.co.za "Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away !"