When adding a note as a agent i have the '-' - option to keep the state of the ticket. I want to have this option in the customer-interface too. I get this message in the errorlog when adding this line $NextStates{''} = '-'; from AgentNote.pm to CustomerMessage.pm ( sub _GetNextStates ) ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Thu Oct 16 13:14:57 2003 Message: Need StateID! Traceback (32361): Module: Kernel::System::Ticket::State::StateIDLookup (v1.1.1.1) Line: 89 Module: Kernel::Modules::CustomerMessage::Run (v1.1.1.1) Line: 200 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.1.1.1) Line: 677 ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Thu Oct 16 13:14:57 2003 Message: No StateID for closed found! Traceback (32361): Module: Kernel::System::Ticket::State::StateLookup (v1.1.1.1) Line: 74 Module: Kernel::System::Ticket::State::SetState (v1.1.1.1) Line: 142 Module: Kernel::Modules::CustomerMessage::Run (v1.1.1.1) Line: 202 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.1.1.1) Line: 677 This tells me that OTRS cant find a StateID or State for '-', right ? But how does it work when adding a note as a agent ? Is there a check somewhere if the state is changed at all before OTRS tries to find a StateID/State for '-' ??? I hope you understand what i want know :) The thing is... it works as intended, but i dont like all the errors :) mfg Dennis