Good Morning Victor Thanks for the help, I'll check it out... Rudi On 4/28/05, Victor Rodriguez Cortes wrote:

Hi!

If you used the default settings they would probably be in your syslog (tipically: /var/log/messages or /var/log/syslog). You may also find some logs about OTRS in your apache logs. But, usually syslog doesn't store logs for a long time, as they are recycled from time to time (days, weeks, maybe months).

Get some info about logging options looking for "$Self->{LogModule}" in $OTRS/Kernel/Config/Defaults.pm

Regards,

On 26 Apr 2005 at 13:11, Rudi Kramer wrote:

...

Good Morning

I need to view old system logs for OTRS version 1.3.2 but I cannot seem to find them on the linux box, can anyone tell me where to look?

Thanks Rudi

--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---

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Hello, On Tue, Jul 19, 2005 at 12:15:28PM -0700, Wes Plate wrote:

On 4/26/05 4:11 AM, "Rudi Kramer" wrote:

...

I need to view old system logs for OTRS version 1.3.2 but I cannot seem to find them on the linux box, can anyone tell me where to look?

Rudi, did you ever find the logs? I need to look at our and can't find them. The Defaults.pm file seems to suggest the file is at /tmp/otrs.log but it isn't there.

Look into the Config.pm, file there is the used logmodule (file or syslog) specified. Also there should be an entry for the logfile, if file is used for logmodule. Also you should see logentrys in your apache logs. If an error occures with OTRS, there is a complete trace log about the modules, that are affected by the error. Kind regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!