Very nice, I feel I have contributed in some way...I'm beginning to get a list of things, 'nice to have's if you will. Another that just came in is in the event someone would like to be notified that their ticket has been closed, and other customer users should be notified as well, would there be a way to close and CC or notify other users? -Dave -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Wednesday, April 30, 2003 2:31 PM To: otrs@otrs.org Subject: Re: [otrs] Customer User Groups & Broadcast e-mails Hi Dave, On Wed, Apr 30, 2003 at 12:31:22PM -0400, DTerrell@Delphi-Tech.com wrote:

While working with OTRS is has become apparent, especially in our companies alpha-stage testing of it, that we need to contact the customer users. I think it would be good to also have a customer users grouping, and something similar to the 'admin email' function, except to email customer users.

* The 'contact customer' feature is on the todo list. * You can group customer users by CustomerID. * I added the enhance of AdminEmail with customer user to the todo list (misc - not scheduled yet/nobody is working on it yet).

TIA -Dave

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs