Emonet Jean-Bruno wrote:

hi,

We have lots of customer in a existing database. Is there an easy way to import these customers into the OTRS database?

thanks,

jb

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ Hi Jean-Bruno,

you can simply acces your current database through OTRS. Simply check Defaults.pm under /Kernel/Config/. There are example settings for CustomerUser DBs. You can copy such a whole block into Config.pm modify it till it fits to your needs and here we go! :-) Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!