sure Nils In change module,in involved persons sections i tried adding agents to CAB ,though auto populate feature is displaying agents available whenever i select them the CAB is always blank.. This is the issue i was facing. Also what is importance of having CAB in change management,i mean i don't see any approval for CAB.If you have tried this please let know Thanks in advance.   Ravi Shankar ________________________________ From: Nils Leideck To: User questions and discussions about OTRS. Sent: Wednesday, 14 December 2011 11:02 AM Subject: Re: [otrs] OTRS -itsm-Change management Dear Ravi, On 14.12.2011, at 00:10, ravi shanker wrote:

i'm using otrs:itsm 3.0.4 ver and i'm unable to add people to CAB..guide me how to do this

please don’t misunderstand my answer but a little more friendliness, itemization and detailing in your email will dramatically increase  your chance to get a helpful reply. This’ said without any kind of valuation about yourself. Ok, so please explain me what is your problem? You don’t know how to get people added to the CAB list or is there an error message that you could provide us? “unable to add” doesn’t really tell us what your actual issue is, right? So please be a bit more polite and detailed in your emails, ok? TIA Cheers, Nils -- http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs