hi, i'm using otrs 3.1.7.i query i have is ticket placed in pending state will appear in Dashboard->upcoming events. in dashboard it is viewable to only agent who has put in pending status...can we configure it to show it all members of group Ravi Shankar
unlock the ticket, perhaps.
On Fri, Dec 28, 2012 at 1:15 AM, ravi shanker
hi,
i'm using otrs 3.1.7.i query i have is ticket placed in pending state will appear in Dashboard->upcoming events.
in dashboard it is viewable to only agent who has put in pending status...can we configure it to show it all members of group
Ravi Shankar
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
participants (2)
-
Gerald Young -
ravi shanker