Hi Cristian, Please check http://doc.otrs.org/2.4/en/html/x1590.html#email-receiving-pop3 "If you don't see server type you'd want to use available as an option, you miss the required Perl modules. In that case, please refer to "Installation of Perl modules required for OTRS" http://doc.otrs.org/2.4/en/html/x531.html#installation-of-perl-modules for instructions." You are probably missing a Perl module, and it's just an apt-get away :D ((enjoy)) - Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Thu, Apr 15, 2010 at 8:10 PM, Cristian Alvarado wrote:

Hello,

We recently upgraded OTRS from version 2.3.2 to 2.3.4 on Ubuntu Karmic Koala. All indications point to a successful upgrade, but we do not see the ability to use IMAP in the postmaster setup in the web based administration interface. One of the reasons for upgrading OTRS was to have IMAP functionality, as our sys admins are migrating all of our email accounts to a server that only does IMAP.

Is there anything we should be checking to gain this functionality? To restate the question (hopefully clearer): We do not see IMAP as an option in /otrs/index.pl?Action=AdminMailAccount in the pull down menu on that page.

-- Cristian Alvarado Academic Technology HelpDesk (415)338-6836 ocdude@sfsu.edu

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