Erol YILDIZ wrote:

Hi,

Is it possible to create a queue which is not visible to the customers and can only be seen by agents just for ticket movement?

You can manually enumerate queues you want to show up in customers' web interface in Kernel/Config.pm file. $Self->{CustomerPanelOwnSelection} = { # Queue => Frontend-Name 'QueueOne' => 'First Queue!', 'QueueTwo' => 'Second Queue!', }; You must edit it manually, and if you're running mod_perl you'll have to restart the web server also. Thats how things are for version 1.3.2. Regards, Damir