Hello, On Do, Jul 06, 2006 at 01:14:37 -0400, s taylor wrote:

What is this error and how to correct it? It shows up in the error logs upon loading customer.pl or index.pl.

This happens when using OTRS in combination with DBD::MySQL V3.004.

I created a bug report since I've seen this in the mailing list twice (May 2006; 2 different people) without an answer.

This has already been discussed on the dev mailinglist and a bug report (bug#1231) already exists. regards Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!

s taylor wrote:

Hello.

What is this error and how to correct it? It shows up in the error logs upon loading customer.pl or index.pl.

I created a bug report since I've seen this in the mailing list twice (May 2006; 2 different people) without an answer. I think it may be interfering with a customization I'm working on.

Upon loading index.pl: ~~~~~~~~~~~~~~~~~~ index.pl: DBI::db=HASH(0x8640064)->disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at /usr/opt/public_html/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 219. ~~~~~~~~~~~~~~~~~~

Upon loading customer.pl: ~~~~~~~~~~~~~~~~~~ customer.pl: DBI::db=HASH(0x8615e80)->disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at /usr/opt/public_html/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 219. ~~~~~~~~~~~~~~~~~~

Thanks.

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I am not sure if this might help .But can you check if the database password for OTRS is set properly in the config.pm file. PD