On Mon, 11 Oct 2004 13:33:02 +0200, Joaquim Homrighausen wrote:

Quoting Henry Combrinck :

...

Interesting - our users and management hated the cerberus interface! Too brash, too flashy, too many colours, too american!

I don't like Cerberus either, for a number of reasons. But since I'm only one of many that has to use this "helpdesk system", I can't completely throw out comments like "OTRS is confusing to me" :-)

Like I said, maybe someday OTRS will get a facelift that will suit the people here, I certainly hope so.

Would probably help to know what did they like better in cerberus and what not. I checked last week the interface (samples) of the CRM Google uses (http://www.neotonic.com/trakken/) and its interface could give good ideas for future development. I don't know cerberus, but maybe there are ideas to borrow. grin -- Now using M2, Opera's e-mail client: http://www.opera.com/m2/

talk about people with bad taste ... the Neotronic Trakken seems very nice visually - but the cost is too high :) OTRS should work on the design a little, then on the functionality too of course. N. Tuesday, October 12, 2004, 12:56:06 PM, you wrote: JH> Quoting Peter Gervai : JH> Hi Peter,

...

Would probably help to know what did they like better in cerberus and what not. I don't know cerberus, but maybe there are ideas to borrow.

JH> This is their opinion: JH> The main points were with regards to the user interface. Many operations like JH> closing a ticket, moving a ticket, commenting on a ticket, deleting a ticket, JH> etc. feel cumbersome compared to Cerberus. JH> Better handling of escalation/due times is required. JH> More appealing visual interface in regards to fonts, use of the display space JH> and colors; I know I can change certain things, but they're talking about "out JH> of the box". JH> Better handling of autoresponses per queue, per sender, etc. JH> Some of these sound pretty small, but when I listen to them describing them, JH> there are a lot of things IN the above points that expand to big issues for JH> them. JH> -joho JH> _______________________________________________ JH> OTRS mailing list: otrs - Webpage: http://otrs.org/ JH> Archive: http://lists.otrs.org/pipermail/otrs JH> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs JH> Support oder Consulting f OTRS System? =>> http://www.otrs.de/

On Tue, Oct 12, 2004 at 11:47:08AM +0200, Peter Gervai wrote:

Would probably help to know what did they like better in cerberus and what not. I checked last week the interface (samples) of the CRM Google uses (http://www.neotonic.com/trakken/) [...]

---- quote from http://www.neotonic.com/trakken/customdemo.cst Thank you for your interest in Neotonic. Due to our recent purchase by Google, we are no longer accepting new customers at this time. Thanks for your interest. --- nice.... :) Oskar