the backup script fails under Windows because it relies on 'which' and 'cp', neither of which are provided by Windows. Solution: install cygwin. Then, add the \cygwin\bin folder to your PATH environment variables. Also add \otrs\mysql\bin to the PATH so that the mysqldump command can be found. cheers Stewart __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com