Hi, We use OTRS in a german language environment and found that the salutation combobox for customer user is not translated: http://www.posmykowizna.de/images/otrs-lang.png Kernel/Language/de.pm contain indeed translation for "Mr." and "Mrs.", but they will not be used. I have not found the right html-template to fix the problem. Raphael PS: Sorry for my broken english :-|