Hi List, When giving in a new ticket a can choose the queue where it goes to but not the service or SLA. I filled out some services and SLA's to my best knowledge in the administrators interface. What do I need to do to get this? We are using OTRS 2.2.5 Thank you, Enrique Ahora también puedes acceder a tu correo Terra desde el móvil. Infórmate pinchando aquí.