agents not receiving any new ticket notifications
4 Apr
2006
4 Apr
'06
6:20 p.m.
Hi, using otrs v.2.0.4 and no agents are receiving their notifications at all. The customers are receiving their notifications however and mail is going into the pop3 box just fine, so the smtp server is working. any ideas? thanks, Isaac
4 Apr
4 Apr
6:23 p.m.
Hi Isaac Gonzalez wrote:
using otrs v.2.0.4 and no agents are receiving their notifications at all. The customers are receiving their notifications however and mail is going into the pop3 box just fine, so the smtp server is working.
any ideas?
Do you have CustomerGroupSupport enabled? Marc
7045
Age (days ago)
7045
Last active (days ago)
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participants (2)
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Isaac Gonzalez -
Marc Winiger