Hi Jorge, On Wed, Aug 27, 2003 at 06:48:31PM -0500, Jorge Becerra wrote:

I read something on the documentation about: # AgentCanBeCustomer # (use this if an agent can also be a customer via the agent interface) $Self->{AgentCanBeCustomer} = 1;

But i can�t make it works. Is there any link on the agent interface to post a new ticket other than phone message or the agent need to login using the client interface? I prefer if the link to create the new ticket were on the agent interface, but i can�t make it work. Maybe a link to AgentCompose.pm is missing.

If a agent want's to create a new ticket, then the agent needs to use the phone view. AgentCanBeCustomer = 1 means that that the agent can send follow ups as agent (not just to answer the ticket).

Jorge

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- esanta: 5:19pm an 9 Tage 18:36, 8 Benutzer, Durchschnittslast: 0,00, 0,02, 0,05