Just my 2c Re-opening is something that you may want to think about a bit since in some respects it may reflect a support-quality issue that you perhaps want to keep track of. So perhaps re-openings should be tagged in some way so that you can take a look at any kind of pattern or trend. Matthew

From: Jorick Astrego Reply-To: "User questions and discussions about OTRS." To: otrs@otrs.org Subject: [otrs] Is it possible to re-open closed tickets Date: Wed, 5 May 2004 12:30:49 +0200

We have some tickets that were closed but after a couple of days there some issues came up. I would like to re-open the tickets and finish them correctly.

Regards,

Jorick Astrego IBM Certified System Administrator - Lotus Notes and Domino

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