Ok thank you all, How can i disable the Pending date field ? I don't see it in Ticket -> Frontend::Agent::Ticket::ViewNote Samuel. 2009/6/19 Michiel Beijen

Samuel,

You have set Ticket::Frontend::AgentTicketNote###State and Ticket::Frontend::AgentTicketNote###Priority. Go to Admin > SysConfig

...

Ticket -> Frontend::Agent::Ticket::ViewNote and change them back.

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Fri, Jun 19, 2009 at 10:00, samuel THOMAS wrote:

...

Hi,

How to disable the Pending date in the page to add Note, I want to have the same fields that in the demo :

http://demo.otrs.org/otrs/index.pl?Action=AgentTicketNote&TicketID=116827

...

But I have three fields more ("Pending date", "state" and "priority"),

how

...

to disable them ? I have change something in sysconfig, but I've forget what :(

Thank you, Samuel.

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