Hi all... it wasn't actually me writing in German... i was on the the road and asked a collegue to write a note but anyway.... it is an important feature for me that i can organize customers in groups and that a customer can see all tickets of that group. ...since i can't give all customers in that group the same id is it possible to use the agent view and pass on some generic auth in the request.? thanx ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been checked for the presence of computer viruses. ******************************************************************