Also verify MX/dns is not a problem. If so, you may want to change that in the network settings (not OTRS) or inside OTRS don't do MXrecord check. On Wed, Jul 25, 2012 at 6:24 AM, Steven Carr wrote:

Where to start...

CGI or mod_perl? CPU stats? Memory stats? Database latency?

Have you tried installing the Support package? (Sysconfig -> Package Manager) and then running the Support Assessment (in Sysconfig)? it might give you some clues.

Steve

On 25 July 2012 06:11, Kaushal Shriyan wrote:

...

Hi,

When i reply any email on OTRS dashboard and click on submit, it responds very slow and takes lot of time and eventually it goes through but with a delay. Any clue? Please let me know if anyone needs more information viz configs or logs.

Regards

Kaushal

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