Hello every one. At last! in our It department we implemented the way to export and keep an actualized information about our AD computers. The way is - Using Group policies, gather information about computer names and hardware with Everest software and copy it to *csv files. (Every time after Group policies processed - we have actual information about Computers) Next step is Running script to compile "Export.csv" file with information about AD computers And Last step - Import this information into OTRS. So now we thinking about the way how to make Import process run automatically. May some one have an idea about it?