General means the "My Queues" at the beginning of the bar. After this all my custom made queue whicht I want to display and use are shown. But when I login I always see the contents of the "My Queues" queue (so all the queue's together). What I want is to see the contents of my personal queue with all my personal tickets. Peter Hoogkamer 2007/8/23, Nils Breunese (Lemonbit) :

Peter Hoogkamer wrote:

...

I am starting to use OTRS now and I have made several queues. But now I would like to see my personal queue listed when I log in to OTRS and not the general queue.

Can somebody tell me how to do this??

What is a general and a personal queue?

Nils Breunese.

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So you mean the locked Tickets, right? Well I think you will have to change the coding for that a little bit. As the default says to show you the "my queue" at login. Regards Thorsten -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Peter Hoogkamer Gesendet: Donnerstag, 23. August 2007 15:52 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] queue order General means the "My Queues" at the beginning of the bar. After this all my custom made queue whicht I want to display and use are shown. But when I login I always see the contents of the "My Queues" queue (so all the queue's together). What I want is to see the contents of my personal queue with all my personal tickets. Peter Hoogkamer 2007/8/23, Nils Breunese (Lemonbit) :

Peter Hoogkamer wrote:

...

I am starting to use OTRS now and I have made several queues. But now I would like to see my personal queue listed when I log in to OTRS and not the general queue.

Can somebody tell me how to do this??

What is a general and a personal queue?

Nils Breunese.

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Oke, I get your point. I have to see if this meets our business needs, because my collegue must also be able to view my locked tickets when I have my day off. Peter 2007/8/23, Nils Breunese (Lemonbit) :

Peter Hoogkamer wrote:

...

General means the "My Queues" at the beginning of the bar. After this all my custom made queue whicht I want to display and use are shown. But when I login I always see the contents of the "My Queues" queue (so all the queue's together). What I want is to see the contents of my personal queue with all my personal tickets.

Why do you have a personal queue? You can use the 'Locked Tickets' button to see what tickets you have locked. And you can choose in your preferences what queues you want to watch (they are combined in 'My Queues').

Nils Breunese.

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Peter Hoogkamer wrote:

Oke, I get your point. I have to see if this meets our business needs, because my collegue must also be able to view my locked tickets when I have my day off.

You might want to unlock your tickets then, or have them unlock automatically after a specified amount of time. If you're working with only a small team and you trust eachother you could even give everyone rights to change ownership of tickets, but if you're also depending on notifications for follow-ups then you might want to just make sure you don't have any tickets locked when you're not able to work on them. Nils Breunese.