On Thursday 26 October 2006 14:01, BipinDas wrote:

Hi

For solving this problem add the following line the /opt/otrs/Kernet/Config.pm

*$Self->{'CustomerGroupSupport'} = '1';*

I know that "I need to edit the Kernel/Config.pm to enable CustomerGroupSupport". The doc says this can be done through GUI, but I do not see how. -- --------------------------------------- "Be more concerned with your character than with your reputation. Your character is what you really are while your reputation is merely what others think you are." -- John Wooden --------------------------------------- Be sure to visit the Linux Tutorial: http://www.linux-tutorial.info --------------------------------------- NOTE: All messages sent to me in response to my posts to newsgroups, forums or mailing-lists are subject to reposting.

On Thursday 26 October 2006 16:12, BipinDas wrote:

Hi We could not configure through GUI in 2.0.4

Hmmm. Sounds like a bug in the doc. ;-) Regards, Jim Mohr -- --------------------------------------- "Be more concerned with your character than with your reputation. Your character is what you really are while your reputation is merely what others think you are." -- John Wooden --------------------------------------- Be sure to visit the Linux Tutorial: http://www.linux-tutorial.info --------------------------------------- NOTE: All messages sent to me in response to my posts to newsgroups, forums or mailing-lists are subject to reposting.

Hello. Check out 'SysConfig => Framework -> Frontend::Customer' HTH. =======================================

From: James Mohr Reply-To: "User questions and discussions about OTRS.org" To: otrs@otrs.org Subject: Re: [otrs] Creating Users and Customers Date: Fri, 27 Oct 2006 10:23:49 +0200

On Thursday 26 October 2006 16:12, BipinDas wrote:

...

Hi We could not configure through GUI in 2.0.4

Hmmm. Sounds like a bug in the doc. ;-)

Regards,

Jim Mohr

-- --------------------------------------- "Be more concerned with your character than with your reputation. Your character is what you really are while your reputation is merely what others think you are." -- John Wooden --------------------------------------- Be sure to visit the Linux Tutorial: http://www.linux-tutorial.info --------------------------------------- NOTE: All messages sent to me in response to my posts to newsgroups, forums or mailing-lists are subject to reposting. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/