Hi Chris, Chris Peterson wrote:

I currently have approximately 400 - 500 customer users in my database. When an agent tries to open a phone ticket, however, it appears that only 150 of these users appear in the user drop-down menu. I'm not sure why this is being capped. Is there any way to remove this limit? in the first run you will only see the agents subscribed to the choosen queue, i.e. they selected this particular queue as one of their preferred queues. Clicking "all" should give you all agents with suffcient permissions for the selected queue.

Christopher J. Peterson

Hth Gerold