What do the logs say? If it says it tried to deliver the message, then check for spam filters. If it doesn't indicate it tried at all, it's possible that it might ignore sending to the one sending the email. On Thu, Apr 3, 2014 at 12:09 PM, Alvaro Cordero wrote:

They are mapped to all queues, I am looking into the code to see if anywhere it is linked to only incoming email tickets, but I don't see anything.

Regards

2014-04-03 9:33 GMT-06:00 Gerald Young :

make sure autoresponses are attached to all queues.

...

On Thu, Apr 3, 2014 at 11:29 AM, Alvaro Cordero wrote:

...

Hello,

I am using OTRS 3.3.5 on a CentOS System

I have being trying to make an autoresponse to go out to a customer whenever a new ticket gets created, but it only works when the new ticket is created by email, not when I create a Process ticket nor a Phone Ticket nor an Email Ticket.

Since the autoresponse didn't work I tried with a Notification event for the ticketcreate event, but it has the exact same efect, it only goes out when the ticket is created by an incoming email but not when a phone, email or process ticket is created.

I know you migth say, if the customer is calling give'em the ticket number or send a email afterwards....

Any advice will be appreciated.

-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net

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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net

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