-----Original Message----- From: Doug Hall [mailto:dhall@intellecthr.com] Sent: Wednesday, May 26, 2004 9:56 AM To: User questions and discussions about OTRS. Subject: Spam: [otrs] FW: [Ticket#: 100079] Moved ticket in "intellect" queue!(FW: [Ticket#: 1000 [...]) How come I'm still getting these notifications, although ALL my queues has notify turned off.?? -----Original Message----- From: Intellect IT Support [mailto:ITSupport@xxxxxxxxxxx] Sent: 26 May 2004 16:55 To: Doug Hall Subject: [Ticket#: 100079] Moved ticket in "intellect" queue! (FW: [Ticket#: 1000 [...]) Hi, "Doug Hall" moved a ticket [100079] into "intellect". http://xxxxxxxxxxxxxxxxxx:81/otrs/index.pl?Action=AgentZoom&TicketID=80 Intellect IT Support System Since the notification url has 'index.pl' in it, this indicates to me that this message was sent to you in the role of an Agent. Queue notifications only control messages sent to customers. If you do not want to get notifications as an agent, then you can control this in your "preferences". Click on prefs and set "send me a notification if a ticket is moved into a custom queue" to no. Hth, Tyler