UPGRADE OTRS 1.3 to 2
Hello, we have try to upgrade from OTRS 1.3 to 2.0.2. We have do as the documentation explain. ALl is ok for the update database. We have a problem with PostMasterPOP3.pl When we run it (under the otrs account) we have: $HOME/bin/PostMasterPOP3.pl Notice: PostMasterPOP3.pl is already running! All is correct in the [PostMaster POP3 Account ] section of the admin menu. We have try to reboot but it is the same problem. have you some clue ? thank for your help, I am stuck ! -- Serge ALGAROTTI [http://www-cemef.cma.fr/] Ecole des Mines de Paris-CEMEF UMR CNRS n° 7635 [tel: 04 93 95 75 75] Validation signature / Trusting signature: http://igc.cru.fr/trust.html
Hi, Serge ALGAROTTI a écrit : [...]
When we run it (under the otrs account) we have:
$HOME/bin/PostMasterPOP3.pl Notice: PostMasterPOP3.pl is already running!
thanks to Rob Cas, he give me the solution which works for my problem: === I had this problem with 2.0.0b4 but have not had it since upgrading to 2.0.1. We found we had to manually delete the PostMasterPOP3 entry in the process_id table, before things would run again as normal... Not sure if this will help you, as it doesn't explain what caused the issue in the first place... === -- Serge ALGAROTTI [http://www-cemef.cma.fr/] Ecole des Mines de Paris-CEMEF UMR CNRS n° 7635 [tel: 04 93 95 75 75] Validation signature / Trusting signature: http://igc.cru.fr/trust.html
Hi Serge, Serge ALGAROTTI wrote:
[...]
When we run it (under the otrs account) we have:
$HOME/bin/PostMasterPOP3.pl Notice: PostMasterPOP3.pl is already running!
thanks to Rob Cas, he give me the solution which works for my problem:
===
I had this problem with 2.0.0b4 but have not had it since upgrading to 2.0.1.
We found we had to manually delete the PostMasterPOP3 entry in the process_id table, before things would run again as normal...
Not sure if this will help you, as it doesn't explain what caused the issue in the first place...
===
Yes. We implemented a lock (pid) table so PostMasterPOP3.pl can't started twice. You have 2 different options: a) $HOME/bin/PostMasterPOP3.pl -f 1 (-f means force, see --help) b) wait 60 minutes, PIDs in the process_id table are automatically invalid. PS: Now we added more info the the notice if a process is already running. Thanks! -Martin -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
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Martin Edenhofer -
Serge ALGAROTTI