Client includes multiple queue email addresses in email; only goes to one
A client emailed me specifically and not her Account Manager - when I didn’t respond, she then emailed me again, along with three other people within the company (and whose emails go directly into OTRS). The second email only when into my queue and attached to the original email. It didn’t go into the three other queues. Can we make OTRS create a new ticket for each queue emailed? Thanks, Leah
yes and no.
Yes IF each mailbox is fetched independently AND each independent mailbox
is set to always go to a certain queue.
But no, in all other cases.
On Fri, Apr 25, 2014 at 11:42 AM, Leah Kelly
A client emailed me specifically and not her Account Manager - when I didn’t respond, she then emailed me again, along with three other people within the company (and whose emails go directly into OTRS). The second email only when into my queue and attached to the original email. It didn’t go into the three other queues.
Can we make OTRS create a new ticket for each queue emailed?
Thanks, Leah --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
participants (2)
-
Gerald Young -
Leah Kelly