Hi Karsten, On Sat, Sep 11, 2004 at 07:36:41AM -0400, Karsten Silz wrote:

OTRS looks like a pretty advanced ticketing system. How could I integrate it seamlessly with a Java-based web project where OTRS is the "ticketing engine under the hood" but the user interface is written in Java? The feature list mentions "easy to write different frontends" but I couldn't find anything in the manual.

(Maybe this is a question for the dev list, anyway here my answer). OTRS is written in Perl. The OTRS architecture is clear and the frontend is a separated part from the backend. But both is written on Perl. The frontend is using the backend modules. (http://doc.otrs.org/cvs/en/html/dev-fw.html) In you case (if you want to use a Java-based frontend) you can't use the OTRS backend modules directly. You need to create a API (like SOAP). Over this API you could use the OTRS backend modules.

-- Karsten Silz

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