Hi, we are 3 support people with one queue each, we have access to the queues of the others. When one of the two others modify their tickets each of use needs to get a mail with the changes, so we now how the status is in case we get asked, can this be done ? please tell me it can, otherwise i fear we cant use otrs.. thx alot! -- Christophe Zwecker mail: doc@zwecker.de Hamburg, Germany fon: +49 179 3994867 http://www.zwecker.de "Reality is that which, when you stop believing in it, doesn't go away"