Is customerticketprint.dtl ignored when parsing output for the print ticket? If so, where does the output come from? When a customer hits the Print link on the Ticket Zoom page, and the customer.pl?Action=CustomerTicketPrint page comes up, it doesn't read my custom output layout from Output/HTML/Standard/CustomerTicketPrint.dtl. Yet my printheader and printfooter output layouts (from the same directory) are processed. Jeff