Take care that your MTA is configured with procmail. It doesn't looks so.

It's sendmail, and it's configured with procmail properly .. Also the test cat /opt/otrs/doc/test-email-1.box | /opt/otrs/bin/PostMaster.pl works as supposed... Anything else I can try? Is the .mailfilter file supposed to be updated with the .procmailrc changes you make? Wes -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Tuesday, October 14, 2003 3:26 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS to ignore certain emails Hi Rogers, On Tue, Oct 14, 2003 at 02:53:46PM -0400, Rogers, Weston wrote:

For some reason, fetchmail works and it delivers it to the correct queue, but even without a .procmailrc it does that, and anything I add in my .procmailrc doesn't seem to work. [...] Anything that gets sent from @uslec.net doesn't show up in OTRS at all. Isn't that backwards? And the ignore line doesn't ignore.. It just gets delivered to OTRS like normal.

Ignored emails will be ignored (and not spooled anywhere). Take care that your MTA is configured with procmail. It doesn't looks so.

Thanks for all the help.. Weston Rogers Data Applications Engineer USLec Corp. 704.319.1332

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- esanta: 9:23pm an 53 Tage 22:40, 9 Benutzer, Durchschnittslast: 0,21, 0,18, 0,12 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/