I am fairly certain that 2.0.4 is a fairly old version. 2.1.x is current and 2.2 is due out soon. I can attest that 2.1.x has the stat module but not sure when it was added. Recent posts have indicated that the stat module is in it infancy. To properly evaluate OTRS you should look at 2.1.x if not 2.2.x. There are a slew of bug fixes in the post 2.0 versions. The stat option would be available via an icon that says STAT to admin users from the interface. gl, LQ

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Matthew Joyce Sent: Thursday, June 21, 2007 9:25 PM To: otrs@otrs.org Subject: [otrs] Stats and reports

Hi,

I'm evaluating v2.0.4 on Debian Etch, and I can't see any option for reporting or stats. Is there any reporting features, or is that something people work out for them selves from the database ?

Thanks

Matt

Hey Guys, Another quick question, is there any way to see how many tickets a user has locked, and secondly, view them from the Admin CP? The later is not vital, but the former will be very helpful. I know we can log in as them, but without doing this is there a way? Thanks Justin