you should add the $Self->{'Ticket::Hook'} = 'Ticket#'; line (with a replaced Ticket# in the Kerel/Config/Config.pm file! this over writes the default values. Thomas Torgeir Vidnes wrote:

This can be changed in the file Kernel/Config/Files/ZZZAAuto.pm

Find this line:

$Self->{'Ticket::Hook'} = 'Ticket#';

and change the "Ticket#" tag to whatever you want.

Torgeir

Björn Wiberg wrote:

...

Hi!

Does anyone know if it is possible to change the appearance of the subject line, reading "Ticket#123456" by default, to something else, e.g. "MySystem#123456"?

Thanks in advance!

Best regards, Björn

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