Permissions Issue with TicketCounter.log

27 Feb 2004

      Running the latest GA release on SuSE 9.0.

Today we went to create a new ticket by using the "Compose Email" button
from within OTRS, and we got an error "Can't write
/opt/otrs/var/log/TicketCounter.log: Permission denied".

We ran the SetPermissions script but this did not resolve the error.

Looking at the TicketCounter.log file, we saw the owner was set to otrs
and the group to nobody. We changed this to wwwrun and www,
respectively, and the problem went away.

I also noticed that postmaster.pl seemed to have stopped running, so we
did an rcotrs --restart-force and now all seems well (for the past five
minutes, at least!)

Two questions:
1. What should the permissions on this log file be?
2. Any recommended "best practices" for monitoring OTRS via Nagios?

Thanks!
Mark

-- 
______________________________________________________________
L. Mark Stone
President
Reliable Networks of Maine, LLC
477 Congress Street, 5th Floor
Portland, ME 04107

Tel: (207) 772-5678
Cell: (917) 597-2057
Email: LMStone@RNoME.com
Web: http://www.RNoME.com

L. Mark Stone

Robert Kehl

L. Mark Stone

Robert Kehl

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