Dear Ralf, With your browser's developer tools, you can watch the query that the search form sends to the server, with it's parameters. It's send as POST but you can recreate as GET, just adding the parameters to the URL string. For example, the parameter string `Action=AgentTicketSearch;Subaction=Search;QueueIDs=2;CustomerUserLogin=Ralf*` should return the tickets in the queue with id 2 (Raw in my system) and CustomerUserLogin starting with Ralf. Play with it until you get the desired tickets. Kind regards, Juan Clavero

On 2018.11.20, at 11:39, Ralf Hildebrandt wrote:

* Ralf Hildebrandt :

...

Is iit possible to create a URL in such a way that a special parametrized search is perfromend within OTRS?

I'd like to link from a webpage to something like:

https://otrs.charite.de?Ralf.Hildebrandt@charite.de

and that should display all tickets in the queue XYZ and customeruser == Ralf.Hildebrandt@charite.de

Anybody?

-- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin https://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs