Hi there,
I have installed OTRS 3.0 beta6, just trying to implement it in our
company's workflow.
Currently the tickets in this system have IDs in form YYYYMMDDXNNNNNNN,
where YYYY - year, MM - month, DD - day, X - some strange magic number
and seven X-es are serial counter. For example, Ticket#2010110410000069.
Our users complain that this is a lot of numbers, they are redudant and
can be shrinked and zipped to, say, yyMMDDXNNN.
Is it possible to do so by redefining some perl structure in
Kernel/Config.pm? Thanks.
--
Serge A. Ribalchenko
It is possible to choose a different ticket number generator. Go to the SysConfig and search for Ticket::NumberGenerator. I hope this helps! Regards, Elva On 11/8/2010 11:05 AM, Serge A. Ribalchenko wrote:
Hi there,
I have installed OTRS 3.0 beta6, just trying to implement it in our company's workflow.
Currently the tickets in this system have IDs in form YYYYMMDDXNNNNNNN, where YYYY - year, MM - month, DD - day, X - some strange magic number and seven X-es are serial counter. For example, Ticket#2010110410000069.
Our users complain that this is a lot of numbers, they are redudant and can be shrinked and zipped to, say, yyMMDDXNNN.
Is it possible to do so by redefining some perl structure in Kernel/Config.pm? Thanks.
В Пнд, 08/11/2010 в 17:30 -0600, Elva Novoa пишет:
It is possible to choose a different ticket number generator. Go to the SysConfig and search for Ticket::NumberGenerator.
Thank you, this is exactly what I need. I just did not knew what to look
for in admin manual.
--
Serge A. Ribalchenko
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Serge A. Ribalchenko