Hi, is there a way to have the ticket owner's address appear in From field, when composing an answer instead of the queue's system address? In our organisation we would very much prefer it that way. Thanks, Saša Branković -- Tourist Agency "Adriatic.hr" Washingtonova 5, 21000 Split, Croatia Web: http://www.adriatic.hr Tel: +385 21 314-888 Fax: +385 21 314-889 GSM: +385 91 23-456-44 E-mail: info@adriatic.hr